Client Support | Shadow facility portal

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No matter what your funding need is, ScotPac can help! We offer a range of business finance solutions to help SMEs grow and manage working capital.

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Established in 1988, ScotPac is Australia and New Zealand’s largest specialist provider of working capital solutions with a comprehensive range of Business Finance facilities.

About ScotPac

We provide award winning finance solutions and a range of business lending and cash flow options to help your business succeed. Simply put, our aim is to give business owners a better chance of success.

Resources

We give our partners more ways to source the funding your client needs while giving you the opportunity to diversify your business.

Partners

In this section you will find helpful videos on the key functionality of your portal

Logging in and key functionality.

Account Activation

Home Screen & Help

Account Details

How to request a payment

Configuring Uploading a Ledger Shadow

Configuring Uploading a Customer File in E3 Shadow

Reporting

For an overview of the reports available, please click here.

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li::marker{font-size:30px;}.fa-chevron-down:before{font-size:14px;}.navigation .link.logo{max-width:180px;}ul#input_59_84 li.gchoice{margin-bottom:0px;}#below_banner_section span{font-size:28px !important;margin-right:30px !important;}#below_banner_section img{padding:0px 0px;margin-right:30px !important;}.how_does_it_work{padding:128px 0px 128px !important;background:#fff;}body .tabs_section .business-tabs ul li{-webkit-box-flex:initial;-ms-flex:initial;flex:inherit;width:24.5%;display:flex;}body .new_tailored_finance ul{display:unset !important;display:flex !important;width:50% !important;width:100% !important;float:inherit;padding-left:0;flex-wrap:wrap !important;}body .new_tailored_finance .business-tabs.aos-init{margin:44px auto 0px;}body .new_tailored_finance{padding-bottom:32px;}@media (max-width: 991px){body .tabs_section .business-tabs ul li{-webkit-box-flex:initial;-ms-flex:initial;flex:inherit;width:47.6%;}}@media (max-width: 767.98px){.subheading{font-size:14px;max-width:178px;width:100%;line-height:1.6;font-weight:500;}body .tabs_section .business-tabs ul li{width:100%;}}li#field_89_48{text-align:right;}body.page-id-5252 li.gchoice label{position:unset !important;}body.page-id-5252 li.gchoice input[type="radio"]{display:none !important;}body.page-id-5252 input#choice_68_33_1{display:none;}body.page-id-5252 li#field_68_62>label,body.page-id-5252 li#field_68_63>label{position:unset;margin-top:17px;}body.modal-open.page-id-5884 nav#top-desk-menu{z-index:0 !important;}body.modal-open.page-id-5884 nav#desk-menu{z-index:0 !important;}body.modal-open.page-id-5884 section#main-content{position:relative;}body.modal-open.page-id-5884 .modal-backdrop.fade.show{z-index:1;}body.page-template.page-template-page-templates.page-template-page-contact .gform_wrapper .form-container-form li.gfield.checkbox.agreement.gfield ul.gfield_checkbox li label{display:block;}body.page-template.page-template-page-templates.page-template-page-contact .gform_wrapper .form-container-form li.gfield.checkbox.agreement.gfield ul.gfield_checkbox li label a{text-decoration:underline;color:rgba(21,20,57,.6);}a.link.color-heading:hover{color:#fedd3e !important;}.frame-1,.frame-1 *{box-sizing:border-box;}.gf-submitting-overlay .frame-1{background:#fff;padding:100px;display:flex;flex-direction:column;gap:43px;align-items:center;justify-content:center;position:relative;overflow:hidden;border-radius:12px;}.gf-submitting-overlay .we-re-submitting-your-request-thank-you-for-your-patience{color:#4615d6;text-align:center;font-family:"NotoSerif-Medium",sans-serif;font-size:36px;line-height:52px;letter-spacing:-.4px;font-weight:500;position:relative;display:flex;align-items:center;justify-content:center;}.gf-submitting-overlay .content{display:flex !important;flex-direction:column;gap:16px;align-items:center;justify-content:flex-start;flex-shrink:0;position:relative;background:unset !important;padding:0px;}.loading-circle{flex-shrink:0;width:56px;height:56px;position:relative;}.background{border-radius:50%;border-style:solid;border-color:#f2f2f2;border-width:6px;width:89.29%;height:89.29%;position:absolute;right:5.36%;left:5.36%;bottom:5.36%;top:5.36%;}.line{border-radius:50%;border-style:solid;border-color:#ff4d63;border-width:6px;width:89.29%;height:89.29%;position:absolute;right:5.36%;left:5.36%;bottom:5.36%;top:5.36%;animation:spin 1.2s linear infinite;}@keyframes spin{0%{transform:rotate(0deg);}100%{transform:rotate(360deg);}}.text{color:#74747c;text-align:center;font-family:"Poppins-Medium",sans-serif;font-size:18px;line-height:28px;font-weight:500;position:relative;}.gf-submitting-overlay{display:none;position:absolute;top:0;left:0;width:100%;height:100%;background:#fff;z-index:2;justify-content:center;align-items:center;}.gf-form-disabled *{pointer-events:none;opacity:.6;}@keyframes spin{0%{transform:rotate(0deg);}100%{transform:rotate(360deg);}}.loading-circle{width:56px;height:56px;display:flex;justify-content:center;align-items:center;}.loading-circle svg{width:100%;height:100%;animation:spin 1.2s linear infinite;}.message-wrapper{height:100%;display:flex;justify-content:center;align-items:center;}.main-form{position:relative;}@media (max-width:768px){.gf-submitting-overlay .frame-1{background:#fff;padding:15px;}.gf-submitting-overlay .we-re-submitting-your-request-thank-you-for-your-patience{font-size:30px;line-height:48px;}.gf-submitting-overlay .we-re-submitting-your-request-thank-you-for-your-patience br{display:none;}.gf-submitting-overlay{position:fixed;z-index:99999;}}.gform_validation_errors.validation_error+.gform_heading+.form-container .gfield label{top:0px;left:0px;}.intercom-1w132an{padding:32px 20px 25px;box-sizing:border-box;background-repeat:no-repeat;position:relative;color:#222;opacity:1;}.intercom-18mul5z{display:flex;flex-direction:row;-webkit-box-pack:justify;justify-content:space-between;-webkit-box-align:center;align-items:center;margin-bottom:55px;height:40px;}.intercom-18mul5z .e2j9h0w4{margin-right:40px;}.intercom-1bb4els{font-size:25px;font-weight:bold;margin-top:4px;overflow:hidden;}.intercom-1bb4els img{max-height:32px;max-width:100%;}.intercom-18mul5z .e2j9h0w0{margin-left:0px;}.intercom-1e4nz4r{font-size:28px;line-height:34px;}.intercom-1f5ydk9{color:#fff;text-shadow:rgba(255,255,255,.3) 0px 0px 30px;}.intercom-zoqciu{color:#fff;text-shadow:rgba(255,255,255,.3) 0px 0px 30px;opacity:1;}.intercom-1e4nz4r *{overflow-wrap:break-word;color:#fff;font-family:"Noto Serif";font-size:32px;font-style:normal;font-weight:500;line-height:33px;}.webchat__basic-transcript__scrollable{background-image:url("https://cdn-caiie.nitrocdn.com/cKuWaMxRUtiyNhywKGeaZBSyziASZNyd/assets/images/optimized/rev-2b6c821/www.scotpac.com.au/wp-content/uploads/2025/02/bgchat.png");background-repeat:no-repeat;}.webchat__basic-transcript__scrollable.nitro-lazy{background-image:none !important;}div#webchat{max-height:599px;}@media (max-width:520px){#webchat.mobile-close.open{transform:scale(0);}div#rotating-notification-bar{display:none;}.hero-banner-module{padding-top:0px !important;}}.show{display:block !important;}section.home_landing.custom_large_banner_secn .main-container .google-reviews-container{margin-left:0;margin-top:44px;display:none;}.solution-bottom-menu-form{disply:none;}#top-desk-menu .inner_submenu .solution_items .new-dropdown-box .submenu_items li.double-icon-box.pst-form-lik:last-child{display:none;}.menu-unsure{display:none;}.get-a-loan{display:none;}.home .tailored-topbannerform.bottom-form-section{display:none;}.top-mobile-form{display:none;}.gform_ajax_spinner{width:35px;height:35px;position:absolute;right:30px;top:5px;}.stickyheader{position:sticky !important;z-index:99999 !important;top:0;}.cussticky #desk-menu{top:47px;}.bus_bg-overlayy,.sol_bg-overlayy,.log_bg-overlayy{background:#000;position:fixed;width:100%;height:100vh;z-index:99;opacity:.5;}.business_neends.active{display:block;}.business_neends{display:none;}.solutions-dropdown.active{display:block;}.solutions-dropdown{display:none;}.solution_items.active{display:block;}.solution_items{display:none;}.about_dropdown.active{display:block;}.about_dropdown{display:none;}.scotpac_dropdown.active{display:block;}.scotpac_dropdown{display:none;}.partners_dropdown.active{display:block;}.partners_dropdown{display:none;}.contact_dropdown{display:none;}.contact_dropdown.active{display:block;}Here is some sample css code that might help: #ja-jobs-widget{position:relative;}.ja-loading{position:absolute;top:10px;right:10px;}.ja-loading.left{left:10px;right:auto;}.ja-form{margin-bottom:3em;}.ja-form .ja-field-container{margin-bottom:.5em;}.ja-form .ja-field-container:before,.ja-form .ja-field-container:after{content:"";display:table;}.ja-form .ja-field-container:after{clear:both;}.ja-form .ja-field-container{zoom:1;}.ja-form .ja-field-container label{display:block;float:left;width:100px;padding-top:6px;}.ja-form .ja-field-container .ja-field{float:left;}.ja-form .ja-field-container select,.ja-form .ja-field-container textarea,.ja-form .ja-field-container input[type="text"],.ja-form .ja-field-container input[type="password"],.ja-form .ja-field-container input[type="datetime"],.ja-form .ja-field-container input[type="datetime-local"],.ja-form .ja-field-container input[type="date"],.ja-form .ja-field-container input[type="month"],.ja-form .ja-field-container input[type="time"],.ja-form .ja-field-container input[type="week"],.ja-form .ja-field-container input[type="number"],.ja-form .ja-field-container input[type="email"],.ja-form .ja-field-container input[type="url"],.ja-form .ja-field-container input[type="search"],.ja-form .ja-field-container input[type="tel"],.ja-form .ja-field-container input[type="color"]{font-family:Helvetica,Arial,sans-serif;font-size:1em;color:#333;border:solid 1px #ccc;}.ja-form .ja-field-container select{width:240px;padding:2px;}.ja-form .ja-field-container textarea{width:230px;padding:3px 4px;}.ja-form .ja-field-container input[type="text"],.ja-form .ja-field-container input[type="password"],.ja-form .ja-field-container input[type="datetime"],.ja-form .ja-field-container input[type="datetime-local"],.ja-form .ja-field-container input[type="date"],.ja-form .ja-field-container input[type="month"],.ja-form .ja-field-container input[type="time"],.ja-form .ja-field-container input[type="week"],.ja-form .ja-field-container input[type="number"],.ja-form .ja-field-container input[type="email"],.ja-form .ja-field-container input[type="url"],.ja-form .ja-field-container input[type="search"],.ja-form .ja-field-container input[type="tel"],.ja-form .ja-field-container input[type="color"]{width:230px;padding:3px 4px;}.ja-form .ja-field-container .checkbox:after{content:".";display:block;height:0;clear:both;visibility:hidden;}.ja-form .ja-field-container .checkbox{display:block;margin-left:95px;}.ja-form .ja-field-container .checkbox br{clear:left;}.ja-form .ja-field-container .checkbox input{width:15px;height:19px;float:left;}.ja-form .ja-field-container .checkbox label{height:21px;width:auto;line-height:21px;float:left;padding:2px 12px 0 5px;}.ja-form .ja-submit{margin-top:1em;margin-left:100px;vertical-align:middle;}.ja-form .ja-submit .ja-loading{position:relative;top:0;left:0;margin-left:10px;vertical-align:middle;}.ja-button{font-size:1em;font-family:Helvetica,Arial,sans-serif;font-weight:normal;-moz-border-radius:5px;-webkit-border-radius:5px;border-radius:5px;border:1px solid #dcdcdc;padding:4px 18px;text-decoration:none;background:-webkit-gradient(linear,left top,left bottom,color-stop(5%,#f9f9f9),color-stop(100%,#e9e9e9));background:-moz-linear-gradient(center top,#f9f9f9 5%,#e9e9e9 100%);background:-ms-linear-gradient(top,#f9f9f9 5%,#e9e9e9 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#f9f9f9",endColorstr="#e9e9e9");background-color:#f9f9f9;color:#333;display:inline-block;text-shadow:1px 1px 1px #fff;-webkit-box-shadow:inset 1px 1px 0px 0px #fff;-moz-box-shadow:inset 1px 1px 0px 0px #fff;box-shadow:inset 1px 1px 0px 0px #fff;}.ja-button:hover{background:-webkit-gradient(linear,left top,left bottom,color-stop(5%,#e9e9e9),color-stop(100%,#f9f9f9));background:-moz-linear-gradient(center top,#e9e9e9 5%,#f9f9f9 100%);background:-ms-linear-gradient(top,#e9e9e9 5%,#f9f9f9 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#e9e9e9",endColorstr="#f9f9f9");background-color:#e9e9e9;cursor:pointer !important;}.ja-button:active{position:relative;top:1px;}.ja-form .ja-field-container .error{color:#900;border-color:#900;}.ja-form .ja-field-container .validation-error{display:block;clear:both;margin-top:5px;color:#a00;}.ja-form .ja-error-container{color:#a00;margin-top:2em;margin-left:100px;}.ja-form .ja-error-container p{margin-bottom:0;}.ja-job-list-container{}.ja-job-list-container .no-jobs-content{}.ja-job-list{display:flex;flex-direction:row;flex-wrap:wrap;}.ja-job-list .job{margin-bottom:2em;margin-right:28px;flex:0 0 31.73%;max-width:31.73%;background:#fff;box-shadow:2px 2px 8px rgba(0,0,0,.1);padding:33px 31px 0px 30px;position:relative;}.ja-job-list .job:nth-child(3n){margin-right:0;}.custom_job_section .ja-job-list .job .title{align-items:flex-start;min-height:55px;}.ja-job-list .job h2{font-family:"Noto Serif";font-style:normal;font-weight:500;font-size:22px;line-height:112.2%;display:flex;align-items:center;letter-spacing:-.4px;color:#4615d6;margin-bottom:8px;}.custom_job_section .ja-job-list .job .meta{display:flex;flex-flow:column-reverse;align-items:flex-start;margin-bottom:19px;}.custom_job_section .ja-job-list .job .meta p.date-posted{float:left;width:100%;text-align:left;font-family:"Poppins";font-style:normal;font-weight:500;font-size:14px;line-height:21px;display:flex;align-items:center;color:#e93a7d;mix-blend-mode:normal;opacity:.8;}.custom_job_section .ja-job-list .job .meta ul,.custom_job_section .ja-job-details .description ul{display:flex;flex-flow:column;align-items:flex-start;margin-bottom:0;list-style:none;padding-left:0;}.custom_job_section .ja-job-list .job .meta ul li,.custom_job_section .ja-job-details .description ul li{position:relative;padding-left:27px;font-family:"Poppins";font-style:normal;font-weight:500;font-size:14px;line-height:21px;display:flex;align-items:center;margin-bottom:7px;color:#62626d;mix-blend-mode:normal;opacity:.8;margin-right:0;}.custom_job_section .ja-job-list .job .meta ul li:last-child,.custom_job_section .ja-job-details .description ul li:last-child{margin-bottom:0;}.custom_job_section .ja-job-list .job .meta ul li::before,.custom_job_section .ja-job-details .description ul li::before{background-image:url("https://stagescotpac.wpengine.com/wp-content/uploads/2022/03/shape.png");background-size:contain;background-repeat:no-repeat;width:15.75px;height:15.75px;content:"";position:absolute;left:0;top:3px;}.custom_job_section .ja-job-list .job .summary{font-family:Poppins;font-size:14px;font-style:normal;font-weight:500;line-height:21px;letter-spacing:0px;text-align:left;min-height:130px;opacity:.8;}.navigation .active:hover{background:#fff !important;color:#4615d6 !important;}.custom_job_section{width:100%;max-width:1175px;margin:0px auto;}.custom_job_section.list .ja-job-list{flex-flow:column;}.custom_job_section.list .ja-job-list .job{flex:0 0 100%;max-width:100%;margin-bottom:26px;margin-right:0;}.custom_job_section.list .ja-job-list .job{padding:33px 94px 0px 98px;}.custom_job_section.list .ja-job-list .job .meta p.date-posted{margin-bottom:20px;}.custom_job_section.list .ja-job-list .job .summary{min-height:100px;}.ja-job-list .job.hot{background-color:#fffdfd;}.ja-job-list .job .title{font-style:normal;font-weight:500;font-size:22px;line-height:112.2%;letter-spacing:-.4px;color:#4615d6;}.ja-job-list .job .title a{font-style:normal;font-weight:500;font-size:22px;line-height:112.2%;letter-spacing:-.4px;color:#4615d6;}.ja-job-list .job .meta{margin-bottom:1em;}.ja-job-list .job .meta:before,.ja-job-list .job .meta:after{content:"";display:table;}.ja-job-list .job .meta:after{clear:both;}.ja-job-list .job .meta{zoom:1;}.ja-job-list .job .meta p{font-size:.9em;margin-bottom:.5em;}.ja-job-list .job .meta .classifications{float:left;list-style:none;width:100%;margin:0 0 .5em 0;padding:0px;}.ja-job-list .job .meta .classifications li{display:inline;margin-right:.5em;}.ja-job-list .job .meta .date-posted{float:right;width:50%;text-align:right;}.ja-job-list .job .meta .salary{clear:left;float:left;}.ja-job-list .job .meta .reference{float:right;text-align:right;}.ja-job-list .job .summary{}.ja-job-list .job .view-details{background-color:#ff4d62;width:100% !important;padding:11px 128px;position:absolute;bottom:0;font-family:"Poppins";font-style:normal;font-weight:600;font-size:16px;line-height:24px;color:#fff;left:0;display:flex;justify-content:center;align-items:center;}.ja-job-list .job .view-details:hover{background-color:#4b1cd7;cursor:pointer !important;}.ja-job-list .job .view-details:active{position:absolute;width:100% !important;left:0 !important;bottom:0 !important;}.ja-pager-container{}.ja-pager-container:before,.ja-pager-container:after{content:"";display:table;}.ja-pager-container:after{clear:both;}.ja-pager-container{zoom:1;}.ja-pager{float:left;font-size:.9em;}.ja-pager:before,.ja-pager:after{content:"";display:table;}.ja-pager:after{clear:both;}.ja-pager{zoom:1;}.ja-pager span,.ja-pager a{display:block;float:left;line-height:23px;padding:0 8px;margin-right:3px;color:#333;background-color:#f3f3f3;border:solid 1px #ddd;}.ja-pager a:hover,.ja-pager .current-page{color:#fff;background-color:#bbb;border-color:#999;text-decoration:none;}.ja-pager .previous,.ja-pager .next{}.ja-pager .first-page,.ja-pager .last-page{}.ja-pager .previous-ellipsis,.ja-pager .next-ellipsis{}.ja-pager-summary{float:right;line-height:25px;font-size:.9em;}.ja-job-details .meta{margin-bottom:1em;}.ja-job-details .meta:before,.ja-job-details .meta:after{content:"";display:table;}.ja-job-details .meta:after{clear:both;}.ja-job-details .meta{zoom:1;}.ja-job-details .meta p{font-size:.9em;margin-bottom:.5em;}.ja-job-details .meta .classifications{float:left;width:50%;list-style:none;margin:0 0 .5em 0;}.ja-job-details .meta .classifications li{display:inline;margin-right:.5em;}.ja-job-details .meta .date-posted{clear:right;float:right;width:50%;text-align:right;}.ja-job-details .meta .salary{clear:left;float:left;}.ja-job-details .meta .reference{float:right;text-align:right;}.ja-job-details .bullet-points{}.ja-job-details .bullet-points li{}.ja-job-details .description{}.ja-job-details .apply{margin:2em 0 .5em 0;text-align:center;}.ja-job-details .apply .back-link{font-size:.9em;margin-right:1em;}.ja-job-details .apply .ja-button{}.ja-apply-iframe iframe{width:100%;height:500px;border:none;}.ja-apply-iframe .apply{margin:2em 0 .5em 0;text-align:center;}.ja-apply-iframe .apply .back-link{font-size:.9em;}.ja-job-apply .ja-success-text{}.ja-job-apply .ja-submit .back-link{font-size:.9em;margin-left:1em;}.powered-by-jobadder{color:#bbb;font-size:.9em;text-align:center;margin:2em 0 1em 0;display:none;}.powered-by-jobadder a{color:#bbb;}.powered-by-jobadder a:hover{color:#aaa;}.sub_menu_items ul li:hover a{color:#fff;}#top-desk-menu .container{max-width:1170px;}nav#desk-menu .container{max-width:1216px;}li.gchoice{display:flex;}.navigation .link.logo img{max-width:100%;padding-left:11px !important;}.contact-details span>span::before{position:absolute;left:0;top:-4px;width:25px;height:25px;content:"";background-image:url("https://cdn-caiie.nitrocdn.com/cKuWaMxRUtiyNhywKGeaZBSyziASZNyd/assets/images/source/rev-2b6c821/scotpac.com.au/wp-content/themes/scottishmain/images/phone-alt-solid.svg");background-repeat:no-repeat;background-size:cover;}.contact-details span.nmber>span{position:relative;padding-left:30px;width:100%;display:block;}.business-tabs ul:nth-child(2) li:last-child a span{color:#74747c;}.products-container.custom_secn_menu{background:#4615d6;padding:13px 20px 15px 20px;}span.menu_items p span{display:block;color:#f5d800;}span.menu_items p{font-family:Poppins;font-size:16px;font-style:normal;font-weight:500;line-height:24px;letter-spacing:0px;text-align:left;color:#fff;margin-bottom:0;}.login_sing li{display:flex;}.login_sing li a{width:90%;}.top_banner_btns .second_btn_section .desk_btn_sec{margin-top:17px;}.top_banner_btns .second_btn_section .desk_btn_sec span.btn_desk_text{font-family:Poppins;font-style:normal;font-weight:500;font-size:22px;line-height:52px;letter-spacing:-.4px;}.top_banner_btns .second_btn_section .desk_btn_sec a{color:#fedd3e;font-family:Poppins;font-style:normal;font-weight:500;font-size:22px;line-height:52px;letter-spacing:-.4px;padding-left:5px;}.gform_legacy_markup_wrapper ul.gfield_checkbox,.gform_legacy_markup_wrapper ul.gfield_radio{margin:15px 0 !important;}.gfield.checkbox.field_sublabel_below> label{display:none;}.top_banner_btns .mobile_btn_sec{display:none;}.mega-menu .products-container .product-item.title{line-height:24px;}#top-desk-menu .rghtmenu.header_right_menu{padding-right:0;}#desk-menu{border-bottom:1px solid #c4c4c4;}#top-desk-menu{background-color:#4615d6;position:relative;}#top-desk-menu .inner_submenu{position:relative;width:100%;}.inner_submenu #solutions-dropdown{padding:30px 0;margin-left:0;background:transparent;transform:translateX(+ 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