Ever wondered how Invoice Finance works? Watch our video here!
Read our latest SME Growth Index Report in full here.

Customer Support Hub

Welcome to our customer support page. As a valued customer of a ScotPac client, we’re here to help you understand our partnership with your supplier, what you need to know and where to go for support.

On this page you’ll find our 3 easy payment options, FAQs and a bit about us.

Payment Options

We have 3 easy ways to make payment to your supplier’s account.

Bank Transfer

ScotPac clients have a unique deposit account with details on your supplier invoices and monthly statements.

Credit Card

Contact us on the phone number in your statement.


Cheque payments can be mailed to GPO Box 9969 in your State.

About Us

ScotPac is Australia and New Zealand’s largest non-bank SME business lender, providing funding to small, medium and large businesses from start-ups to enterprises exceeding $1 billion revenues. For more than 35 years ScotPac has helped thousands of business owners succeed, offering fast and flexible funding. From simple to complex, small to large, start up, growth or turnaround – ScotPac can help with a range of funding from Invoice, Trade or Asset Finance to Home Loans and Business Loans.

Our frequently asked questions provide more details about how we partner with our clients and what that means for you as their customer.

FitsME: Essential Guide to Business Funding

A guide to small business on getting the right funding for you, by the Australian Small Business and Family Enterprise Ombudsman & ScotPac.

SME Growth Index

In round 13 of our ScotPac SME Growth Index created in partnership with East & Partners, we look at effects of the pandemic, SME outlooks and the small business owner mindset.

For helpful articles on cash flow, loan options for businesses and the benefits of working capital solutions, visit our blog.


Why are ScotPac involved with my supplier’s business?

ScotPac supports businesses across Australia and New Zealand with a range of funding solutions to meet all types of business needs. Our solutions are tailored towards improving cash flow to generate the funds that businesses need to realise their goals.

We’ve partnered with your supplier to provide them with an Invoice (or debtor) Finance facility.

What is Invoice Finance?

Invoice Finance (also known as factoring or debtor finance) helps businesses turn their unpaid or outstanding customer invoices into a source of readily available funding to increase cash flow and cover new opportunities or costs such as wages and suppliers. We pay a percentage of the value of invoices raised up front and then when the invoice is paid, we pay the remaining funds.

How do I benefit as a customer of a ScotPac client?

Our services enable our client to concentrate on running their business – production, sales and customer service while we support with the administrative aspects related to the management of their receivables ledger. All our invoice finance facilities provide immediate access to funds against the invoices raised.

As a valued customer of a ScotPac client, your relationship with your Supplier remains the same. You’ll continue to receive invoices directly from them and all queries regarding order and supply should be directed to them.

You’ll be asked to update your payment details to a ScotPac account and depending on the facility held, ScotPac may also generate monthly statements.

Can I pay by credit card?

We can accept payments by Visa or Mastercard – Using the phone number on your statement, give our friendly team a call.

Is there a surcharge for credit card payments?

Yes there is a surcharge of 1.5% for Visa/Mastercard.

What do I do if I have a question regarding amounts or invoices listed on a statement?

Please contact us using the details on the top right of the statement.

How do I request a copy invoice?

Please contact your supplier for copies of invoices you require.

I have a question or query

A dedicated relationship team is assigned to each client, and they can also support with any queries or questions you may have about the arrangement or for any questions about invoices or statements.

You will find Contact details on the Notice of Transfer letter or your monthly statement.


We help a range of different industries reach their full potential